We want you (and your pet) to love everything you order from Frank’s Dog Stuff. Return Window: Returns accepted within 7 days of delivery Item must be unused, in original packaging Non-Returnable Items: Perishable goods (e.g., food, treats) Grooming and hygiene products once opened Personalized or custom items How to Start a Return: Email us at info@franksdogstuff.ie with your order number and reason for return. We’ll guide you through the process! Refunds: Refunds are processed to the original payment method within 5–7 working days after return approval.