We get it—sometimes plans change.

Cancel Before Shipping:

  • Orders can be cancelled within 1 hour of placing if not yet shipped
  • Email info@franksdogstuff.ie with your order number

After Shipment:

  • Once dispatched, the order cannot be cancelled. You can initiate a return after delivery if eligible.

Refused Deliveries:

  • If you refuse delivery without prior cancellation, the shipping fee will be deducted from your refund.